Testimonials

The package was really beat up when I received it, nothing was broken but it was surprising enough! Package was sent out promptly, received in great time frame!!!

Judy Shepard, 23 Jul 2010

The Andrew Martin, Picture Show cushions are fab but, you have one titled Judy Garland which is misleading as it is not Judy on the cover. I am a big Judy fan, so just disappointed that it's not her.

Amara Customer Services wrote:
Hi Sally, Thank you for bringing to our attention the confusion about the image on the cushion. We have since edited the product and apologise for any inconvenience caused. We hope that you will still consider shopping with us again in the future. Kind regards, Harriet

Sally Bellamy, 21 Jul 2010

Hi, Just a little feedback from my recent purchase. Customers always let us know when it goes wrong, but rarely when it goes right! I can’t fault your service. Easy journey through the website, easy checkout. The delivery is second to none. The text delivery time with options to change via text is superb. Tracking via the courier website – superb. I did feel the delivery charge was a little high for a couple of towels and did make me think twice about purchase (however you were the only company who had stock and could despatch quickly), but was ultimately worth it. I think maybe £2 less would have made me not even notice it. Top website! Cheers, .

Rob, 9 Jul 2010

     Dear Sam,    thank you so much for sending the diffuser, amazing service, right on time beautifully wrapped and all I had to do was place it in a smart bag and voila!    i never saw it as at the party the lady I gave it to unwrapped it later, but she sent us a very nice card so it was appreciated, youve saved me a few times with your goods, so well done.   thanks again,   sincerely Rick      

Rick, 7 Jul 2010

Many thanks – the order arrived safely and so far I have been very impressed with your service

Joanna, 6 Jul 2010

Thank you. Everything was fantastic. Harriet was efficient and the order arrived rapidly and was correct.

Sally, 6 Jul 2010

Excellent telephone help. Speedy delivery and well packaged

Bernadette, 29 Jun 2010

After looking at your website I decided to purchase a de Le Cuona suede edged throw. 24 hrs later my parcel arrived. Many thanks on a smooth transaction and congratulations to your excellent team.

Mrs G Bertuello, 29 Jun 2010

excellent service

Elaine Fear, 29 Jun 2010

Superb service. I had been looking for this specific fabric for months before I realized I could purchase it from your site. Amazing customer service and amazingly quick delivery considering I live in San Francisco. Many, many thanks and will send you pictures once I've completed my project.

Michael, 25 Jun 2010

Just wanted to say a big thank you to Harriet for her wonderful customer service

Judy Kremner, 21 Jun 2010

Absolutely first class service! To be e mailed and texted with a time for delivery and to have the item arrive bang on the dot was so impressive!

Trish Putnam, 21 Jun 2010

We just moved into our new Redrow showhome and the designers had put Millefiori Bois D'arbre diffusers in! We loved the smell so much we had to get some more. Many thanks and love your site. Simon and Katie

Simon Mellor, 11 Jun 2010

I'm very happy with my order! Thanks!

David Stone, 11 Jun 2010

Thank you for the prompt service. Very impressed to have my order despatched on the day it was placed. Thx too for the timely email updates tracking the order. Makes life so simple and stress free! All the best.

Nathalie, 4 Jun 2010

My order was delivered today but I was at work. Rather than leave a delivery note to rearrange delivery, or a depot pick up, the courier left it with one of my neighbours. I find this totally unacceptable as I do not consider my neighbour to be trustworthy. I left no instruction to leave deliveries with neighbours. Therefore, I will not purchase from your site again. Sincerely

Amara Customer Services wrote:
Dear Jason, Thank you for your email, I have taken your observations on board and am currently reviewing our delivery procedure. I have spoken with the courier company and it would seem that the default action is to leave the parcel with a neighbour if possible. However, I do recognise that this does not suit everyone; therefore we are going to allow customers to opt out of this service if they require. I am sorry that your delivery experience was not a good one and I do hope you’ll reconsider your decision not to shop with Amara again. Andrew Hood Managing Director

Mr Jason Strathdee, 4 Jun 2010

I wanted to let you know I received my order intact today.   Many thanks for the prompt service.   

Anne Broomfield, 3 Jun 2010

Order received yesterday as promised. Just to say thank you once again, for an excellent customer service. Be assured I will recommend you to my friends and will definitely keep using you myself.

Lorraine, 3 Jun 2010

Purchasing from you for the first time we would like to thank you for the excellent service received. We found every step from initial browsing of your website from product selection, payment and prompt delivery has been well managed. Your progress notification emails regarding our specific order were also greatly appreciated! We hope to purchase from you again and will be recommending you to our family & friends! Thank you.

Mr & Mrs Blanchard, 28 May 2010

Dear Sir / Madam. In response to your feedback email, I must thank you for your outstanding service. Having only ordered the item at 3.20pm on the Weds I was amazed that I had the package in my hands by 2.30pm on the following day. It was exactly as the picture had displayed on your website, and was very well packaged. The quality of the item ordered is also excellent, and has made the recipient of the gift very happy indeed… I have saved your web address to favourites and will be using your excellent services again. Thanks and Best Regards.

Neil Gatwood, 26 May 2010

Quick delivery, nice business!

Roland , 26 May 2010

 Fantastic website/store with very clear instructions on the delivery method and times. Received a text message to confirm the time of delivery, which was completely accurate.   Thank you! Very impressive service  

Emily O'Callaghan, 24 May 2010

Just a quick email to say how delighted I was with the speedy and efficient service following my on-line order.  I received a text informing me of the delivery slot which suited perfectly and I was glad to get one of the three remaining items in stock!  All in all a very positive first experience ordering with Amara and I would be happy to recommend you to any of my friends. Thank you for your kind assistance.

Sarah Ward, 24 May 2010

Hello, I received my order and want to thank you for your outstanding customer service. I am extremely pleased with every aspect of my experience and would shop with Amara again. With best wishes

Sharon Shaw, 23 May 2010

Fantastic service. Thank you so much. Loved the confirmation text and follow up - real customer service.

Kevin Beeston, 11 May 2010

I just received my order and am very pleased. It is hard to find Millefiori products which aren't overpriced by the shipping cost! Thank you very much, everything arrived well packed, in tact, and perfect.

Susan, 10 May 2010

Hi Thanks, got my items 4 days after I ordered it. Perfect service Thanks

Robin, 4 May 2010

Dear Sirs I recently had some Diffuser Sticks sent (Ref: R-79828). The service was excellent. I had to ring up to ask something and I got through very quickly to a person who was very helpful. The order was placed with a note to deliver on a certain date which it did. Unfortunately one of the bottles was leaking when it arrived. I rang up and explained I would send a photo of the 2 bottles side by side as evidence that this had happened. The lady offered to send a replacement but I asked if I could have a discount instead for part of the missing liquid. This was attended to straight away. Again marvelous service which instills confidence in the customer. I originally bought these diffuser sticks from Switzerland and was really pleased to find out I could carry on buying them from this country through yourselves. I would have no hesitation in ordering from you in the future and look forward to doing so. (I have left a review of the actual item on your website but haven’t left my email address on this – please put me into the competition drawer) Thank you again

Sue Fazakerley, 4 May 2010

Hi Just wanted to say what a first class delivery system. Thanks

Graham, 28 Apr 2010

was very impressed, both by the easy-to-navigate website, as well as the clear illustrations of your stock; the possibility of being able to speak to a real person - as shown in a corner of the website; and also by the speedy-quick delivery, which was much appreciated ( although it was so speedy-quick that the e-mail requesting someone to be here to sign completely passed me by...Is that really necessary?) Certainly a website I would recommend

Amara Customer Services wrote:
Dear Caroline, Thank you for your kind feedback. With regards to the signed for service, all of our orders are dispatched in this way to ensure safe and secure delivery. If you are happy for items to be left without signature in the future, please leave this instruction in the delivery instructions field when placing orders, we then pass this on to the couriers. Best regards, Harriet

Caroline Levison, 26 Apr 2010

I have been really impressed with the service from Amara. I received a text message with a one hour slot as to when I could expect my delivery. Unfortunately I was out so I replied to the text and selected the next day – and the delivery turned up in the designated time slot – amazing! I’m really pleased with the product too. It was a gift for my husband so he can take photos of our baby on a trip with him and he was thrilled. Thanks for an excellent service – keep up the good work! I would definitely use Amara again and recommend you to friends.

Antonia , 26 Apr 2010

Just to say, I was very impressed with your service. It was very useful to receive both a text message and an email confirming despatch of my order. The time between order and delivery was extremely prompt. I would be happy to recommend your site and also hope to order from you again. Congratulations - a great service.

Catherine, 23 Apr 2010

We received the knives today. There are no words to describe how perfect they are! We are delighted. They are so much worth the wait. Thank you.

Lee & Jill, 20 Apr 2010

Thankyou for an excellent service - Very quick delivery

Mary Larrive, 13 Apr 2010

pending information, I called and place email. No answer yet

Amara Customer Services wrote:
Dear Virginia, Please accept our apologies that you haven't heard from us, however our e-mails to you keep getting returned undelivered and the voicemail was unclear I could not get the correct telephone number from it. If you could please e-mail us with your contact number I shall call you. Thank you, Harriet

Virginia Morales-Silva, 6 Apr 2010

Fantastic service (with accurate information) and my friend loved her birthday present (the candlesticks). All good! Thank you very much. DC I very nearly just gave up trying to submit it though as the anti spam section certainly wasn’t clear to me and whatever letters I put in it was rejected, slightly embarrassing to admit! I wanted to write to say two things (as well as giving you the feedback which is well deserved): Other sites I have used have asked if you want to try a different “picture” if you don’t get it after two attempts If I found it difficult others might and just give up – so you may be missing some excellent reviews

Amara Customer Services wrote:
Thank you Donna for your kind comments, and for also notifying us of the spam filter issue, we are looking into improving this feature. Amara

Donna Carty, 29 Mar 2010

It's a shame you can not pick up the items anymore (as I used to go to your shop) and have to have them delivered for £6 extra. That said, you can not beat your reed diffusers as they are so classy looking in my home and smell divine

Karajan, 16 Mar 2010

The complete experience of buying from Amara was exemplary. The website was simple to navigate and the stock levels were accurate. On phoning (freephone) to see if more stock was available, the necessary call was made immediately, the extra vase was sourced and the order was placed. Email confirmations and tracking were sent. Even the delivery worked like a dream, with text messages from the courier and specific time-slots.The staff were unerringly helpful, professional and charming. The whole experience was an absolute pleasure. You should be proud of such a fine operation. Very rare and very welcome.

t davidson, 12 Mar 2010

Thank you - I think that is a very good service

BW, 12 Mar 2010

Thank you so much for the speedy delivery of my order !! I ordered yesterday and received it today. What more can you ask for ? Thank you very much, I will order from you again.

Madlen Jefferiss, 3 Mar 2010

I must say your update emails, the tracking service and the small time slot for a delivery have been great. It’s so refreshing especially buying off the internet where customer service and fast delivery with good communication are often lacking.

Simon, 25 Feb 2010

I can't think of anything to say to improve your service. Both the people I emailed and talked to on the phone were very helpful, professional, efficient and friendly (Sam Hood and Lucy Harrison). The item was gift wrapped for me, with my message, and delivered on the day I asked for it to be delivered, and with a time slot, which always makes things much easier. The time slot was advised to me well in advance, both by text and email, and so my daughter was at home to receive her present. Thank you very much.

Jan Nott (Mrs), 25 Feb 2010

Hi Sam Many thanks. Thanks for excellent service. Wont hesitate to shop with you again.

Chris, 24 Feb 2010

I just wanted to say how impressed i am with the service from both Amara and DPD , your delivery servce. Really first class. Thank you. AND i love the candle!!

Karen Nissen, 16 Feb 2010

Your delivery service was excellent. I love the Fragrance Diffuser - Crushed Lemon. The packaging and design was lovely. Thank you very much delighted from Benfleet.

grace jones, 15 Feb 2010

Your service has been impeccable - you responded to my queries by e-mail extremely quickly. The product arrived quickly and was very well packaged

Sarah, 11 Feb 2010

Eos Bathmat. Really nice quality item and very quick delivery. Thank you.

Mark Bates, 10 Feb 2010

Draft excluder is really great. The quality is better than I expected from the photo (where the seams did not look straight), but the colours looked very different compared with the image on my computer. I'm glad to say I prefer the real colours! If this is your design, please could you also make a longer version. Delivery was faster than expected and all products arrived safely. No returns on this order.

Sarah, 9 Feb 2010

I am very impressed with your speedy Service - got the Towels - Thank you very much your happy Customer

Renate Czepluch, 8 Feb 2010

Dear Harriet, I received the items today, they are wonderful! Thank you for your cooperation and wish you all the best,

Galina, 3 Feb 2010