Testimonials

Hello We found your service absolutey marvelous! Email to say it would be delivered between 3.26 and 4.26 pm the following day. It was delivered at 3.28 pm! All very refreshing. Thank you very much.

Bev , 20 Aug 2010

i did email about a week ago after my order arrived to say how brilliant i thought your service was. we received our mela y cannella the next day having ordered it in the morning. i wish all internet shopping was as satisfying. thank you again for your excellent service. best wishes,

Kerry Evans, 20 Aug 2010

1st class service. Although I prefer physical shopping rather than internet, for the customer service, I will definitely be back!

Janice Morton, 19 Aug 2010

I just wanted to email to say, 'thank you' for your excellent service

Kerry Evans, 14 Aug 2010

Your service was excellent.Communication first class,speedy despatch and delivery.Will use your services at any time in the future.

Allan Fowler, 11 Aug 2010

The package was really beat up when I received it, nothing was broken but it was surprising enough! Package was sent out promptly, received in great time frame!!!

Judy Shepard, 23 Jul 2010

Hi, Just a little feedback from my recent purchase. Customers always let us know when it goes wrong, but rarely when it goes right! I can’t fault your service. Easy journey through the website, easy checkout. The delivery is second to none. The text delivery time with options to change via text is superb. Tracking via the courier website – superb. I did feel the delivery charge was a little high for a couple of towels and did make me think twice about purchase (however you were the only company who had stock and could despatch quickly), but was ultimately worth it. I think maybe £2 less would have made me not even notice it. Top website! Cheers, .

Rob, 9 Jul 2010

     Dear Sam,    thank you so much for sending the diffuser, amazing service, right on time beautifully wrapped and all I had to do was place it in a smart bag and voila!    i never saw it as at the party the lady I gave it to unwrapped it later, but she sent us a very nice card so it was appreciated, youve saved me a few times with your goods, so well done.   thanks again,   sincerely Rick      

Rick, 7 Jul 2010

Many thanks – the order arrived safely and so far I have been very impressed with your service

Joanna, 6 Jul 2010

Thank you. Everything was fantastic. Harriet was efficient and the order arrived rapidly and was correct.

Sally, 6 Jul 2010

Excellent telephone help. Speedy delivery and well packaged

Bernadette, 29 Jun 2010

After looking at your website I decided to purchase a de Le Cuona suede edged throw. 24 hrs later my parcel arrived. Many thanks on a smooth transaction and congratulations to your excellent team.

Mrs G Bertuello, 29 Jun 2010

excellent service

Elaine Fear, 29 Jun 2010

Superb service. I had been looking for this specific fabric for months before I realized I could purchase it from your site. Amazing customer service and amazingly quick delivery considering I live in San Francisco. Many, many thanks and will send you pictures once I've completed my project.

Michael, 25 Jun 2010

Just wanted to say a big thank you to Harriet for her wonderful customer service

Judy Kremner, 21 Jun 2010

Absolutely first class service! To be e mailed and texted with a time for delivery and to have the item arrive bang on the dot was so impressive!

Trish Putnam, 21 Jun 2010

We just moved into our new Redrow showhome and the designers had put Millefiori Bois D'arbre diffusers in! We loved the smell so much we had to get some more. Many thanks and love your site. Simon and Katie

Simon Mellor, 11 Jun 2010

I'm very happy with my order! Thanks!

David Stone, 11 Jun 2010

Thank you for the prompt service. Very impressed to have my order despatched on the day it was placed. Thx too for the timely email updates tracking the order. Makes life so simple and stress free! All the best.

Nathalie, 4 Jun 2010

My order was delivered today but I was at work. Rather than leave a delivery note to rearrange delivery, or a depot pick up, the courier left it with one of my neighbours. I find this totally unacceptable as I do not consider my neighbour to be trustworthy. I left no instruction to leave deliveries with neighbours. Therefore, I will not purchase from your site again. Sincerely

Amara Customer Services wrote:
Dear Jason, Thank you for your email, I have taken your observations on board and am currently reviewing our delivery procedure. I have spoken with the courier company and it would seem that the default action is to leave the parcel with a neighbour if possible. However, I do recognise that this does not suit everyone; therefore we are going to allow customers to opt out of this service if they require. I am sorry that your delivery experience was not a good one and I do hope you’ll reconsider your decision not to shop with Amara again. Andrew Hood Managing Director

Mr Jason Strathdee, 4 Jun 2010